Does GMD have a shop to visit? No, we are purely an online rental boutique and we don't have a physical location where you can come and try on dresses. All products are delivered to you.
When do I place my order? There is no specific time in which you have to place your order before your event. If could be 3 months before, or 3 days. Of course, the sooner you order the higher the chance that your favourite dresses will be available for your event date, but don't worry if you do it last miniute, we send all dresses using a Next Day delivery service.
How long can I borrow a dress for? On the website you select the option to borrow each dress for either 2 nights or 7 nights. But if you want to hang onto it for longer because you need time to accessorize, or perhaps you are going on holiday, that is no problem! Just email us at enquiries@girlmeetsdress.com and we can either renew it for you, or give you a quote for a longer rental period.
Can I try on the dresses? Yes. There are 2 options: Option 1: (Standard for all orders) When the dresses are delivered for your event you will try them on. Option 2: If your event is more than 30 days away from the date you order you can opt to use our ADVANCE TRY ON service. You will receive the dresses asap and choose one to have re-delivered for the event. This service is £30 per order (non refundable) and you can tick this option at the checkout.
How many dresses can I try on? There is a limit of 3 dresses per order. With some of the large dresses with lots of material this could be limited to 1 or 2. We will deliver them to you and after you try them on you will tell us which one you have decided to wear for your event. You will then keep all of the dresses until after the event and return them in the same box. Once we receive them back we will refund you for the dresses which you did not wear.
When will my dresses be delivered? When you select your event date, you can view your delivery and return date. We always send an email the day that the dresses are dispatched, so you know that your dress is on its way. Your dress will never just turn up un-announced!
Where does GMD deliver to? We currently deliver to the United Kingdon, Ireland, Jersey, Guernsey, the Isle of Man and the Isle of Wight.
Can my delivery address be different to my billing address? Yes. At the checkout stage you can choose both the individual delivery and biling address.
How much does delivery cost? Standard delivery within the United Kingdom is £9.95. This is for delivery and return all included. Same Day delivery within central London is £20.
What payment methods does Girl Meets Dress accept? We accept Visa, Master Card, Delta and Switch credit/debit cards.
How private is the personal information I give to you kept? Please be assured that we consider all the information you share with us totally private and confidential. At no point will we share your personal information.
Is it safe to use my credit card online at Girl Meets Dress? At Girl Meets Dress, your personal online security is important to us. All orders are processed through a secure checkout system provided by Paypal and consequently you are guaranteed the best security available.
How do I return my dress? Returning the dresses you have enjoyed is quick and easy. 1. Simply pack the items in their original packaging, stick the pre-paid return label provided, and fill out the returns form enclosed. 2. Drop your box at the local Post Office. No additional fees or postage will be needed. Please ensure you keep your receipt safe as this is your proof of postage. 3. When the box arrives back at GMD HQ, you will receive a email receipt and any refunds will be made.
Can I ask for style advice or ask questions about specific dresses before I order? Yes, you can contact our style advisors any time if you have any questions about sizing, trends, colours etc: enquiries@girlmeetsdress.com / +44 (0) 207 746 2496 The girls at GMD know that not all of us can afford to wear a £1000 designer frock every weekend and we understand if you are feeling nervous about how the dress will fit. Not to worry! Our fashion-savvy customer service team will ensure you find a perfect dress that will fit like a glove and will make you look Cannes-Film-Festival-worthy as they know how all our dresses feel, fit, and have suggestions on how to accessorize. Our stylists understand our fears, our concerns, our insecurities and what we want to look like. And just when you thought GMD could not get any better, there is no fee you for their expertise; it is all part of our service because here at GMD our mission is to help you look your best so you dont have to worry about anything else but having an unforgettably great experience at your upcoming event.
Part of our service is providing you with the best retail experience possible so feel free to contact the Girl Meets Dress team with any questions you might have. We can help you with just about anything from advice on fit and body shape suggestions, to assistance with tracking your order. The best way to contact us is by e-mail: enquiries@girlmeetsdress.com Alternatively, call us on: +44 (0) 207 746 2496 We also have a Live Chat service which you can find in the bottom right hand corner of your screen. Our offices are open: Monday-Friday 10:00-19:00 GMT / Saturdays-Sunday 10:00-17:00 GMT
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